When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, consultation answers and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates we think you would like to hear about.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: help at vivewellness dot com or by clicking here.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Third party providers that we may share your information with include
Paragon Internet Group Ltd
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
|PHPSESSID||Used to identify your session on the website.|
Used to manage your session on the website and log you into our website.
|wordpress_test_cookie||Used to test whether or not your browser has cookies enabled.|
|woocommerce_cart_hash||contains information about the cart as a whole and helps WooCommerce (our shop platform) know when the cart data changes|
|woocommerce_items_in_cart||contains information about the cart as a whole and helps WooCommerce (our shop platform) know when the cart data changes|
|wp_woocommerce_session_||contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.|
Used to identify your session on the site. We use AutomateWoo to manage our refer a friend system.
|Customer.io Cookies||Used to track your usage of the site. Customer.io is our marketing platform, we use it as follows:|
|_cio||* When you view a page, the page URL and time viewed (if you are logged in) is sent to Customer.io and (if you are logged in) associated with your account|
|_cioid||* When you complete a consultation, your answers, goals, and pack recommendations are sent to Customer.io so we can track site usage and audience demographics.|
|cioFT||* When you create an account on the site your name and email are passed to Customer.io. This is so we can track your usage of the site for marketing purposes and send you account-related emails.|
|cioLT||* When you place an order, details of your order are sent to Customer.io. This is so we can send you emails about your order.|
|* When you refer a friend, we refer the friend to the site using an email sent via Customer.io|
|* When you receive an email from us, we track which emails are sent, opened and clicked on by you.|
Google Tag Manager/Google Analytics cookies
|_ga||We use Google Tag Manager to track visitors, sessions, behaviour via Google Analytics. We track page views and sales through Google Analytics, and user flow through the consultation.|
|__stripe_mid||Randomly generated sessions for recognising a client, so that you can use our payment gateway, Stripe, on our website.|
|intercom-lou-*||Used to offer a live chat feature on our website. These cookies attempt to remember a user such that they may continue their conversation between different pages of the site, and resume the conversation on repeat visits to the site.|
|gp_consultation||Used to track if you are currently in the middle of a consultation. If you have an uncompleted consultation, your answers are stored in the local storage of your browser so they can be re-entered if you resume a consultation.|
By using this site, you represent that you are 18 or older.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at: help at vivewellness dot com or by clicking here.